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| Watched Harry Potter yesterday. Cant say i was disappointed. I didnt watch the trailer of the movie or expect much from it. I did read reviews though.
I cant say i am a Fan of Harry Potter. I like the books, yes. And the Half-Blood Prince was one of my favourite books.
The movie on the other hand was just snippets from the book. I think if people who only watch Harry Potter movies is missing a great deal of the whole story.
Tom Felton (Draco Malfoy) is GORGEOUS!! hahahaha..
i lost my train of thoughts just by looking at his handsome handsome face.
Any way i think i enjoy reading than watching movies.
Though i am looking for The Bone Collector because i am soooo fascinated by the book!!
I couldnt remember what Fadli and i was talking about but he said something about how a writer should be very very good in describing things. I never saw reading that way but after he said that i enjoyed reading much more. I know, its rather silly. its as if ive been reading blindly. Maybe i had. (and i cant help but fell so stupid around him *groan*)
AH.
Nana is with her father at the moment. Burn is sending her home soon. Its rather quiet at home. I cant help but think how damn boring life would really be if i didnt have nuryna. it would be living aimlessly.
Spoke to nana earlier this morning. She sounded chirpy and said she wants to come over again on Saturday. Burn hesitate to say ok. It would be the national day weekend and i want nana around, so i told him, we shall see how.
Nana do misses her father. So i guess i will let Burn pick her up once awhile, providing he answers my calls...
yea thats about it..
shall continue drooling at Draco Malfoy. HOT!
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| Firstly wanna wish Nizam a happy 22nd Birthday. Not that he reads the blog but to remind myself of future birthday. He was very sweet enough to put it on his facebook status for nana's birthday and ring me up asking to bring nana downstairs cause he has a present for her. He didnt but he did buy nana tidbits at 7eleven the next day and played with nana...
Pictures of Nuryna's 4th birthday is posted at facebook. View them here.
I am feeling very cranky and sour. I lost my voice on Wednesday. Very cute. Neighbour was asking how am i, how is nana and i croaked a, "we are fine thank you." Yesterday morning was quite okay, because i did sound pretty excited upon hearing a very good news from Silly.
But shortly afterwards, trying to do my normal morning routine in the office, i couldn't breathe. Jamal and Iris of course noticed i had turned pale and quiet. Quiet is strange enough for them to sense something was wrong. I finish my task and whispered that i had to see a doctor. Jamal accompanied me to the doctor seeing that i wasnt stable. Doctor didnt think i was getting an attack because i wasnt wheezing. (i dont know how he knew because he was checking my breathing very quickly.. everyone in the office is abit freaked out by the company's doctor.) He did ask to monitor cause i had all the Hini symptoms but i didnt have a fever.
Mom MMS me a pic of Nuryna wearing a mask (with her amused face) at Dr. Kai's. My daughter caught the flu too.
I went home and Little girl jumped out from mother's room exclaiming, "EH! YOU GOT HOME EARLY! WHY NEVER WORK?" so much for her being sick.. Really how do kids do this??
Both of us took our medicine and took a nap. Mother ordered pizza for dinner and i had to whisper to everyone.
i cant talk properly. I have to say word by word so people would understand. (happened at work and iris and joshua had to shush me and told me to save it till i got better. Even at one point i stop talking and said, "I. Sound. Like. A. Retard")
Then again the irritating mood had to be blame because of the bloody hormones. i wasnt feeling well already and i am mad for no apparent reason.
Thankful that mom closed one eye and let me rest and Nuryna was being very good. She was talking to me nicely and very manja-ly, "Mum-my.. can i have milk, please.." I had to whisper most of the time and by 9pm, she started to reply in whispers too. Very cute. and she was also my screamer. I told her to scream for my sister and she did so, "AAHHH DIIIKK!! AHHHDIIIKK!! OHHH AHDIIIKK.. DATANG SINI PLEASE! MAAAMAAA PANGGILLLL!"
OH.
When i am a customer i am a big asshole. Lily, Shazila and Wani are amused and abit annoyed about my "customer is always right" mood.
at one occasion, Lily and i was in Charles and Keithe (squeals!) and no one was attending to me. and i saw some of the sales person standing around checking their nails and what nots. It was crowded and almost most of the customer already had their shoes and trying them on.
I called to one, nicely.. ( i said Excuse me! ok) and asked if.. i could get a feedback form and a size 5 for this shoe, thank you. Lily at my side, hid her face.
I should start bringing a pen where-ever i go.
Oh. i believe in karma too. and i do send out a couple of compliment email to services i was pleased with. And yes, when i shop, i usually look at the Sales person's name tag, just in case.
I am a big asshole of a customer because i work in a customer service line, where YES, my customers is always right. I was taken aback when i was sent to do a course on how to handle irrate customers. But my sups assured it was just "one of the courses". it did do me good laa. and of course what you actually say matter. I dont face my customers which is a good point so i can dig my nose and "yes, mdm we do appreciate your feedback" and insert a polite corporate laughter for good measure.
If the line got cut off, i'd call back and apologize, "Sorry, sir. i think we got cut off..."
I was appalled when i was talking about booking stuff and the other line got quiet and then followed by a muffled, "hello, mdm are you there?" i said i was, and had to ask, is it my phone or your phone that is not working? The bloody CSO said to me, "My line is fine. i think its yours.." SOOO, i asked, "are you saying my phone is bad???" isnt there a better way to say perhaps my network is bad or just shove it and agree that yes there seem to be some problem with their line. Rather then blaming it is mine???
I am not saying that i am a prize talented CSO. Honestly, we all are human beings. But being rude as a service operator is damn bad. i do have my moods too. And believe me i have been sarcastic and grumpy to some of my customers.
I experienced the worst service while i was on the line with Dell Tech support!
1800 lines are the worst because it seem like they are not paid properly because of the free toll line!
and 1900 lines have the longest operator system which goes on and on about pressing which number for which service! i swear 1900 is the best customer service cause they all sound bloody chirpy. I mean why not, we are paying 40/min talking to them.
Firstly i made a report and wondered if i could do the "repairs" on my own. I told Eric (see i shall remember their names and bring them to hell), i am a technical geek so he have to guide me through.
He paused so many time i had to ask if he was still there.
I even had to ask if there is anything that can help to solve the problem! then he started saying no. then i prompt somemore then finally he said, yea he can send someone over to solve it.
I told him i had no CD-drive and of course he knew because i have given my express service tag.
He said, Yea.
PAUSE.
Ticked me off right there. "Soo.. i have to get one right?"
"yes." pause.
He was like that the whole time.
"Can you buy one for me then?"
he didnt expect me to say that. Obviously. and started to mutter that Dell doesnt supply External Cd-drive.. (do they? now i have to check) and that i have to get one myself. Maybe sim lim, he suggested.
Ok i calmed down and said good if they want to send someone over.
He said yes he will send someone over and he kept quiet again.
Honestly, i was beginning to think that he was chatting or even playing games while he was on the line with me!!
"wouldnt you be needing my address?"
YES. PAUSE
OOOOMMMGGGGG!!!!
So he took down my office address and wondered which area i was in. Fort Canning? Clark Quay? mohamed Sultan? Doobie Vot?
What was the last one again? i asked
He repeated all he areas.
AH. he wasnt local...
SETTLE ALREADY hor!
ok.. nvm. i will get the cd-rom drive. and Roz's husband said there is something that is spoilt inside and thats why he couldnt reinstall the software. i dont get it. but oh well..
so i called them again yesterday.. because i wouldnt be around in the office today. which is supposingly the appointment day.
I called to change address. and i was in my croaky voice ehhh
i was already expecting dissapointment because it usually would take 3 working days or shit like that to change appointments and such.
the guy who answered sound friendly and i was very pleased.
so i told him my problem and he said unfortunately if i want to change address, he has to push the date away. I totally understand that.
So it would be on Monday.
I asked other than the CD-rom drive, does the technician need anything else.. like a power point. because if he does, there is no way he could do it at my office. my office is way out of bound because of the services we are handling. its top notch confidential! and it wasnt like my father owning the company and me letting a stranger in to do my netty!
i explained to him the situation. and then he asked me again if i do want to change the address, it has to be on monday.
I calmly told him that is impossible because if he changed the address, i wouldnt be at home and if he pushes the date, i would be in the office so there is no point of changing the address. is there any, ANY possible way that he can try and see if he could change the address and do it tomorrow the original appointment date? I do understand because of the areas and such that it would be harder but if it is possible, could he try and do it for me?
My question was a straight Yes or No. COULD HE TRY?
He began to raise his voice trying to explain about the areas and that if it is already booked there is no way he could change the place. He said something about the parts already being at the Dhoby Ghaut area so changing it would be a problem.
Didnt i say i understand the bloody situation? And i was like, EH, does this mean that the other areas didnt have this "parts"? thats outrageous!! It was a simple problem.. Most prolly there is something wrong with my hard ware. or worst to worst a motherboard problem. And all the technician to do is REBOOT the fucking netbook or replace my motherboard or my hardware, right?!
Isnt Hardware or the motherboard an important and easy part to get?!
if they didnt have a service centre in singapore, most probably there would be one fucking office somewhere in singapore that is handling all the technician problems. So even if i do change addresses what fucking problem do they face? its not as if they have outlets that they need to change appointments with. I would still stick to my day and my time but only a change of address, WHAT!
He went on and on. and i got pissed so i said, "HOLD IT!" in my croaky voice,"WHY ARE YOU RAISING YOUR VOICE TO ME?"
he didnt apologise but repeated what he said. this, by the way you customers out there, is a CSO biggest mistake. The operator would try to make you listen to them but they are using the same reason in another sentence. Because they wont do it for you.
I told him, look i understand the situation. ok. fine if you cant change the address. Just push the date to monday and i will try to see what i can do.
He asked me again if i want to change the address for monday.
OMG is he dumb?
SO i repeated what he said and what my problem was. "if you changed the address for monday there would be no use because i cant let your technician to come in my office. and since YOU cant change my address for tomorrow, just let it be!"
I was sooo tempted to use fuck, fucking, bloody for every third word i said. I dont believe in using crude words, wouldnt wanna sound unproffesional now, do i? (if i was so careful in my everyday life like i was on phone, i would be a very nice person)
So he changed it on monday and asked again about the address, i told him calmly, just let it be and i will discuss with the appointment side for the address and timing. Asked for his name and he gave me his last name, ONG. ONG WHAT? he spelt out his name and i figured out no use writing because i surely know the whole conversation was being recorded, "for training purposes." (which obviously meant if any complaints that come in they will investigate to see if it was their mistake or the customers being troublesome)
Later in the afternoon i called them up again and decided to just do it at home and let my mom look at it.
i think the CSO have marked me a big fat asterix on my service code.. because the greeting was friendly until i mention my tag code... HAH!
well i feel better now. and yes.. i am a nightmare as a customer... Look at it this way, i already fucking know how most of you people work. EARGH!
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| happy happy birthday to my pecious gem, Nuryna!
still cant believe how time flies. it have been four years since i become a mother!
she celebrate her birthday in school and thank you all for the well wishes..
it has been four years of new experience, exhilarating yet nothing as pleasurable as a gift of a sweet daughter.
as i was looking at the pictures taken in school (i had to work... unfortunately, my leaves are better saved in case of emergencies as i learnt earlier this year.......) i got abit freaked out how similar Nuryna looked to me. well to my side of the family.
it does have a logical explanation that first and fore mostly, she is my daughter (DUH) and that she spends majority of her time with my family. when you spend alot of your time with a person you tend to be alike in that person. for example, with your boyfriend. alot of people would claim how alike you and your boyfriend look and that "you are meant for each other". The fact is (really) the both of you spent alot of time together and that you start to mimic or follow your partners move unconsciously.
i was looking at a picture of nana, (pictures upload later cause i dont have the patience to upload at the current moment, its almost one a.m) she looked like me. physically, she had everything i have. The nose (which all of our cousins would joke about and feel quite offended if someone made fun of), her smile (tight lipped. very conscious of the surrounding), her hair (hate to admit it but i did have the exact curls), her round face and to the awkwardness of her body language that was made, the solemn look on her face that i make if i dont like something and refuse to say it loud because i might hurt the other party.. She is an exact photocopy. no. make it an exact SCAN of a mini me. no editing, nothing... EXACT CARBON COPY.
all in all she pretty much enjoyed the attention she was getting. but mummy feel pretty bad that i wasnt around for her to tell off to her classmates tat HEY THIS IS MY MOTHER. (not that the kids will remember butttt for me it is such a big deal)
She will be turning FIVE.... Iris just said it out loud and i was like HUH WHAT?
How come nobody told me that babies grow up so fast? is there a warning sign at their belly button i didnt read clearly? BEWARE: GROW AT THE BLINK OF EYE.
I hate to repeat this. It has been a default phrase for teenage mother (it can be our anthem or something) but.. shall say it anywayyy... I never regret my decision. She's definitely a gift from God. It has been tough but NOTHING comes close to the satisfaction of seeing YOUR child grow...
of course i wish for the best.. and still attempting to get a Gold award for Best Mother. Cant deny this, there is more hurdles for me to go through. My own mother is still having trouble installing principles into me....
I can do this.
2009 have been a year for Nana and i.
ps. NANA is Nuryna Aqilah.. gettit? N A N A.. hahaha.. i know. why even bother? her names consist of 12 letters.. tsk........
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| On Fridays, your child will be bringing home his/her Letter of the Week as part of Parents and Child Activity". Please help your child decorate. You may use ANY colouring material. We strongly encourage parents to be involved in your child's learning experience.
I thought this was a good idea. Especially Working parents. That we still can spend time with our kids.
I was very pleased with this idea. so the first word was A. Nuryna and i had fun colouring it.
the outcome of the colouring FREAKED my mother out. she says its HIDEOUS and i should be embarassed to show this to her teacher. While other parents would be decorating their child homework with glitters and very nice colouring, Nuryna's will be UGLY.
We made thumbprints to shape out like an apple and i let her scribble. And below i wrote AQILAH.
I got into a quarrel with mom about this.
I was telling her that this is a part of the children learning experience that Nuryna plays a part in decorating!
Mother was telling how she had spent her time nicely decorating our homework when we were kids, showing how she takes part in the learning experience. I remember my dad making a big fuss to do our art piece. He was more creative. My mom (like me) gave up too easily. They really wanted our art piece to be on display, which it never happen okay...
I told her BULLS, how is the kid suppose to learn then!
Again she says i should be ashamed. The other kids are going to hand-over nicely decorated homework and nana's is just a mess.. "Up to you, she's your kid"
Being hard-headed, i let nana bring it to school.
For the letter B, we decorated with glitter. I have to admit this one is ugly.
But i was still adamant about letting her decorate and bringing it to school. Mother came to me and told me that Nana is upset because all her friends showed off very pretty pictures. and i was telling her that by letting the parent do it the child will not learn ANYTHING!
The letter C, sister got to decorate. then a few more letters, MY parents didnt let me touch it.
My dad's idea of nicely decorated.
So her homework has become a silent war between my parents and me.
I let her colour G and let her draw a girl too. i think its very cute.
i let her colour again and i did the touch up.... My father hyperventilated when he saw the mess....
Obviously dad got the twitches for the simplicity of the colouring and the decoration...
For the letter N, mother finally contributed an idea to use fabric. so we begin cutting and pasting them...
it was just the fabric on the paper.. the next time we saw the homework, dad had properly glued the fabric and even manage to put "engraving" stickers on it... (the smaller letter is satin!)
it was nice.. BUT it still didnt got onto the display.
To really make my parents please, i bought thin paper wrappers and decided to decorate it on my own. O is for orange. i let nana put glitters and spread it to make it look like an orange. This time, parents were very happy with results...
and i didnt even put much effort....
Finally they let me do her homework... -___-
I was feeling rather crafty last week so i drew Pandas for the letter P and coloured it with crayon, i didnt even let nana colour.. it was MY art piece..
But guess what?? DAD touch it up by PAINTING!
OMG! he just have to overdo me!! but i have to admit it does look nicer.. one of the nicer workpiece...
this week though i let her colour because i was so sick..
I saw what she did it to it and almost cried.. My dad will have a heart attack! It had so many colours in one letter!
Nana plead to me not to show my mom. (really!)
SO i touched it up.. we use our fingers to paint since dad hid the paint brushes...
i have to hide this from dad..... i think this is rather.... creative..... simple and creative..
Do you as a parent let your child do their homework and guide them?
Or like me, do it together and make it look presentable?
I know its kind of silly to be so serious about colouring. Afterall its just nursery!!
Or are you like my parents? you want the best for your child. You dont want your child to be mocked about her own art work?
My parents have a point of course but i want Nana to put in her effort too. and i want Nana to be able to say, "i DID this" not because i made her say but she really did colour and she really did dip her fingers into paint and painted...
Is it better off to hide your child away from the feeling of being embarrassed or just let your child face it?
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